Customer Service
Contact Information
Phone
+1 909-268-7835
Business Hours
Monday to Friday, 9:00 AM - 6:00 PM (Pacific and Mountain time zones)
Head Office Address
Verve Ship Inc
4629 Adams Ave
Philadelphia, PA 19124
Frequently Asked Questions
How can I track my package?
You can track your package using your tracking number on our website or mobile app. Simply enter your tracking number in the search box to get real-time updates on your shipment's location and delivery status. You can also sign up for SMS or email notifications to receive automatic updates.
What should I do if my package delivery failed?
If a delivery attempt fails, our driver will automatically retry delivery within 24-48 hours. Make sure your address information is complete and accurate, including unit numbers, gate codes, and any special delivery instructions. If the second attempt fails, your package will be held at our local facility for pickup.
How can I change my delivery address or add special instructions?
You can update your delivery information before the package is out for delivery by contacting our customer service team or using our online portal. Please provide your tracking number and the updated information. Note that address changes may incur additional fees and could delay delivery.
What are your delivery time estimates?
Standard delivery times are 2-5 business days for domestic shipments and 7-15 business days for international shipments. Express options are available for faster delivery. Actual delivery times may vary based on location, weather conditions, and package volume during peak seasons.
What happens if my package is damaged or lost?
If your package arrives damaged, please document the damage with photos and contact us immediately. For lost packages, we will initiate a trace investigation. We provide compensation based on our terms and conditions, and we recommend purchasing additional insurance for high-value items.
How do I schedule a pickup for my shipment?
You can schedule a pickup online, through our mobile app, or by calling our customer service. Provide the pickup address, preferred time window, and package details. We offer same-day pickup in most urban areas with advance notice.